RESCU FREQUENTLY ASKED QUESTIONS
FAQ’S
Branch Locations
Spokane: 924 W Sinto Ave Spokane WA 99201
Post Falls: 3640 E Seltice Ave Post Falls ID 83854
Mailing Address:
924 W Sinto Ave Spokane WA 99201
ATM Location: 924 W Sinto Ave Spokane WA 99201- Does not accept ATM Deposits, dispenses cash only
Hours: Spokane Drive Up 8:00am to 5:00pm
Spokane Lobby: 8:30am to 5:00pm
Spokane ATM 24 hours
Post Falls Drive up and Lobby 9:00am to 5:00pm
Phone Number: All Locations Phone: (509) 327-3244
(Toll-free) 877-550-3244
Telephone Hours: 8:00am to 5:00pm
Press 1 for Loans
Press 2 for Member Services
Fax Number: N/A email to info@myrescu.org
SECURE TEXT SERVICES 509-327-3244 24/7
Staff Directory: Removed from website for security reasons
Notary Services: Both locations, Send a secure message or call for availability
RESCU Accepts US currency only, no foreign coin or bills
Routing Number: AVAILABLE IN SECURE MESSAGING
Wire Instructions: AVAILABLE IN SECURE MESSAGING
Debit Card Daily Limits: Send a secure message or call the credit union for details
How to block my RESCU Debit card? To report Visa Debit Card Lost or Stolen: Call First Data (800) 523-4175 Press 6 for Lost/Stolen
OR
Sign into your RESCU App or RESCU Website,
Click on “More”
Scroll down to “Remote Control Cards”
Select “Disable or Lost/Stolen”
To report Visa Credit Card Lost or Stolen:
Call "Credit Card Customer Service" (800) 808-7230
Coin Counter? Not at this time. Large amounts of coins will be referred to Coin Star coin counters
Rolled Coin Accepted? Yes, small amounts of rolled coin will be broken down and counted by hand
Do you have pennies? Depending on the location, send a secure message or call for details
Does RESCU have a Mobile App? YES! Go to your App Store and search RESPONDERS Credit Union
Does RESCU offer Safe Deposit Boxes? YES! click here https://www.myrescu.org/safe-deposit-box-rental
Who can become a member?
In summary, you are eligible for membership if you are an (a):
Active, prior or retired employee of, and/or an individual fully certified or commissioned by Law Enforcement related agencies and organizations of all kinds in the State of Washington and the Idaho Panhandle and support staff of these agencies.
Active, prior or retired employee of, and/or individual fully certified or commissioned by Firefighter related agencies and organizations in the State of Washington and the Idaho Panhandle and support staff of these agencies.
Active, prior or retired employee of, and/or individual fully certified or commissioned by Emergency Medical Services related agencies and organizations in the State of Washington and the Idaho Panhandle and support staff of these agencies.
FAMILY MEMBERS who are sponsored by a current RESCU member, in good standing. Note: WA and ID State differ slightly in the extent of allowable family members – Please speak with your RESCU Service Representative for more information. Information may be verified to ensure qualification of membership.
Once a member, always a member. If you move anywhere in the US, you may retain your membership with the credit union.
Additional verification, certification or department ID may be required to confirm eligibility.
Open A RESCU Account — Responders Emergency Services Credit Union
How to apply for a RESCU Loan? Loan Application — Responders Emergency Services Credit Union
Loan Rates — Responders Emergency Services Credit Union
RESCU Auto Loans — Responders Emergency Services Credit Union
RV and Boat Loans — Responders Emergency Services Credit Union
Personal and Unsecured Loans — Responders Emergency Services Credit Union
Check Balance, Visa Cash Advance and Purchase Fees on my RESCU VISA Credit Card — Responders Emergency Services Credit Union
How to open a RESCU Checking — Responders Emergency Services Credit Union
What is my Online Banking Username? Call the credit union at 509-327-3244 for assistance
First time user of Online Banking? Refer to your “Welcome Email” in your email for assistance or call 509-327-3244 for assistance
How to change my address, phone number or email: Sign into your RESCU App or RESCU Website and send RESCU a secure message in Secure MailBox, stating your new address, including city, state and zip code
How do I find my account number once logged into mobile banking? Your account number is at the top of the screen, after the four ****
Where do I find my account number for electronic deposits? Log into your RESCU app and go to Secure MailBox. There is a secure message with all the information you need to start or update a direct deposit
How to check my account balance: log into your RESCU Mobile App or call 509-327-3244, Monday-Friday 8am to 5pm, press 2 to speak with a representative
How to complete a funds transfer from my RESCU Account to another bank or credit union? RESCU does not offer this service, but another option is using Bill Payer Services through RESCU FREE Online Bill Pay — Responders Emergency Services Credit Union
How to transfer from a RESCU Account to Another RESCU account? Log into your RESCU app, click on Transfers, Start New Transfer, Select an Account to transfer from (click on gray arrow) your accounts will appear. Select an Account to transfer to (click on gray arrow) You will have other shares you are on OR click Other at the bottom of the screen, Input Account Number and in sub account. Click Submit.
Funds availability: Most transactions are considered “online” which means the funds in or out are effective instantly. Debit card transactions are placed on hold, depending on the type (pin vs swipe) All Checks, including cashier or bank checks, are subject to holds based upon account status, funds on deposit and regulations regarding the minimum amount to be released.
Can I travel internationally with my RESCU Debit or Credit Card? Yes! RESCU Credit Cards have no international fees. RESCU Debit cards do have international fees. Send a secure message and let us know your traveling plans and we can place notes on your cards for safe uninterrupted travel, see below.
Travel Notes: Send a secure message or call the credit union during regular business hours at 509-327-3244 or send a secure message in your RESCU Mobile App or RESCU Website.
Let us know where you are going, geographic area
When you will return* Max timeframe for travel notes in 2 weeks. To extend travel notes, contact the credit union near the end of 2 weeks to extend this service.
Submit a FREE ONE TIME loan payment online for free: Make a Payment for Free- Not an Automatic Payment — Responders Emergency Services Credit Union
Submit a FREE monthly payment to your RESCU Loans: Set up Automatic Monthly Payments — Responders Emergency Services Credit Union
SKIP A PAY FORM — Responders Emergency Services Credit Union
This service is available for November, December and January only. If you are in need of assistance with payments, please call 509-327-3244 and speak with a member service representative. We are happy to assist our members who maybe having payment difficulties. However, you must contact the credit union prior to loan being past due. if you cannot locate the link, it is because skip a pay season has passed.
Can a non-member make a deposit to my RESCU Account? Yes, cash or checks made payable to the member only
Paid over checks: RESCU only serves our members, we cannot accept a check payable to non-members
Does John Wick really work for RESCU? No, BUT JON WICKS does! He is a great loan officer with 42 years of lending experience!
Complaints or concerns to Management: joyce@myrescu.org or wyatt.price@myrescu.org
Board of Directors Does NOT Handle Complaints or Concerns
Supervisory Committee Resolves Complaints/Concerns that you believe management has not resolved. Click here for Supervisory Committee info Contact Information — Responders Emergency Services Credit Union
Google Reviews: The credit union does not remove reviews, even if they portray the organization negatively or contain inaccurate, false, exaggerated or misleasing information in the review.
in many cases, not all, where an account has been closed, it has been for a valid reason(s):
such as inactivity (dormancy and no response to monthly or quarterly statements)
fraudulent activity- including attempts to committ suspected check fraud, debit card or credit card fraud
false fraud claim
staff abuse- verbal or physical abuse
non-sufficient funds activity- repeated nsfs or overdrafts after counceling and signed agreement
continued delinquency or to mitigate any type of financial risk to the entire membership
